Privacy Policy

1. What This Policy Covers

This Policy explains how Nasisms collects, uses, stores, and protects personal data when you use our SMS platform, including web dashboard, APIs, contact imports, sender ID workflows, and payment-related features.

2. Data We Collect

We may collect account details (name, email, organization), authentication data, contact records you upload (including phone numbers), message metadata (status, timestamps, cost, segments), limited message content required for transmission, payment transaction records, API activity logs, and device/browser diagnostics.

3. How We Use Data

We use data to provide and improve the Service, route and monitor SMS traffic, calculate billing, detect fraud/abuse, maintain security, respond to support requests, meet legal obligations, and enforce platform rules and telecom compliance requirements.

4. Legal Bases and Your Responsibilities

You are responsible for establishing a lawful basis for recipient data you upload and message campaigns you run. Where required, you must obtain and document consent, provide required notices, and respect opt-out requests. We process data to perform our contract with you and to satisfy legitimate security and compliance interests.

5. Sharing and Processors

We share data only as needed with trusted service providers and telecom partners, such as SMS gateway operators, payment processors, cloud hosting, analytics, and fraud prevention services. We do not sell your personal data.

6. Retention

We retain data only as long as necessary for service delivery, accounting, dispute resolution, legal obligations, and security monitoring. Retention periods can vary by data type, regulatory obligations, and your account status.

7. Security

We use administrative, technical, and organizational safeguards to protect data, including access controls, encrypted transport, audit logging, and operational monitoring. No system is perfectly secure, so you should also protect your credentials and API keys.

8. International Transfers

Your data may be processed in locations where our providers operate. When transfers occur, we apply appropriate safeguards required by applicable law.

9. Your Rights

Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data, and may object to certain processing activities. We may ask you to verify identity before fulfilling requests.

10. Updates to This Policy

We may revise this Privacy Policy as our services and legal requirements evolve. Any updates will be published on this page with an updated effective date.

11. Contact

For privacy requests or concerns, contact your account administrator or support through official Nasisms support channels.